Community Patrol Officer II

Comprised of two interconnected neighborhoods - Ironwood and Oakwood - the community is among the most desirable retirement destinations in the Valley thanks to its combination of mature landscape, diverse amenities, and in-town location. The community features two fabulous clubhouses, 45 holes of golf, fitness, tennis & pickleball, softball, pools, trails, and much more.

Located in towns of Chandler & Sun Lakes, Arizona

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service

The Community Patrol Officer II protects the community by patrolling the Association with the intent of observing and reporting crimes and disturbances, while maintaining civic harmony. The officer creates a relationship with the community and local police officers. This position reports to the Director of Patrol.

• Contribute positively to the Blue Star culture of values, purpose, and guest satisfaction.
• Enforce Association rules and regulations that govern homeowners, guests, and vendors to create a safe and clean environment.
• Provide 24-hour systematic and random surveillance of the community; maintain communication and a patrol log at all times.
• Confer with individuals involved in disturbances to assist in determining cause and course of action; maintain incident reporting procedures.
• Maintain vehicle orderliness and welfare; notate needs for repairs per departmental procedures.
• Contact local police officers when necessary.
• Must be able to carry out assigned projects with little to no supervision.
• Must be able to make decisions when needed if management is not available.
• Train and mentor new team members on the duties and tasks of a Patrol Officer as outlined in the Patrol Officer Training Manual and requested by the Director of Patrol.
• Other duties and responsibilities may be assigned.

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our Blue Star core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

• High School diploma or equivalent preferred.
• Five years’ or more experience working in a customer service setting that requires dealing with public patrons and members.
• Current First Aid or other safety certifications, as required by the Club.
• Computer literate with knowledge of Microsoft Office.
• Knowledge of state and local governmental safety requirements.
• Expert knowledge of conflict resolution techniques.
• Ability to use cell phone for communication.
• Ability to write reports and business correspondence.
• Ability to work independently.
• Excellent verbal communication and customer service skills.
• Must show critical thinking skills, with an ability to define problems, collect data, establish facts, and draw conclusions.
• Must demonstrate initiative—ability to think, work, and make independent decisions, based on sound judgment.
• Must be comfortable working in a…