Senior Delivery Manager

Job Description:

About bp: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This person will manage the service for UK store operations and will act as the central escalation point for onsite issues across Company‑Owned and Dealer sites. The role also supports ticket lifecycle management and promotes adherence to ITIL processes.

UK - Sunbury and Milton Keynes occasionally

This role ensures operational continuity by coordinating issue resolution between store teams, business retail and operations teams, internal IT teams, and third‑party vendors.

The Delivery Manager plays a critical role translating strategy into actionable steps and driving successful delivery of products, platforms, and services. This hands‑on role is focused on day‑to‑day decision‑making and ensuring the right products, platforms and services are being built and delivered efficiently. This role makes key decisions on feature development, balances stakeholder priorities, and ensures that deliverables are built to meet quality, budget, and timeline requirements.

They work closely with cross‑functional teams to ensure alignment with business goals and customer needs, enabling the seamless delivery of impactful solutions.

• Technology delivery management: Oversee projects involving the development and implementation of products, platforms, and business processes to achieve desired business outcomes. Create and manage roadmaps, schedules, and budgets. Act as the main liaison between stakeholders, development teams, and business units globally dispersed, at various levels within and outside of bp. Incorporate Agile frameworks to align and track project progress, resolve dependencies, and ensure continuous delivery of value.
• Data‑driven decision‑making: Monitor a product, platform, or service's health and key performance characteristics to increase performance, ensure compliance, and optimize operation. Champion transparency across bp by showcasing work in progress, elevating metrics and seeking regular feedback from internal collaborators and users.
• Resource and vendor management: Strategically manage internal teams, external suppliers, and technology partners to balance capacity and ensure efficient delivery without compromising quality.
• Financial management: Oversee budget planning, allocation, and tracking to ensure alignment with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision‑making and optimize resource utilization across projects, platforms, or services.

• Computer Science degree or equivalent work experience.
• Excellence in balancing strategic priorities with tactical execution, with solid attention to detail.
• Outstanding communication and influence skills, with the ability to engage with a broad range of collaborators and prioritize demands.
• Motivated by the challenges of solving complex problems and a passion for making things happen.

The Delivery Manager at this level demonstrates ownership of delivering initiatives involving multiple stakeholders and teams. They effectively lead delivery teams, balancing strategic priorities with tactical execution to achieve business outcomes. They guide resource planning and financial tracking, ensuring budgets and timelines are met without compromising quality. They act as the primary point of…