Freight Operations Coordinator

We are working with an established forwarder who are looking to recruit an Freight Operations Coordinator. The International Freight Operations Coordinator will support the International Operations team in the day-to-day management of international shipments, customs activity, export documentation, and VIP customer reporting. Based at our Sunbury site, the role will involve working across both Imports and Exports, with a particular focus on MENA markets, liaising with consular companies, and ensuring customs and shipping documentation is completed accurately and on time.

Duties and Responsibilities Prepare and manage export documentation for international shipments, including shipments to MENA markets. Liaise with consular companies, carriers, and customs authorities to ensure compliance with export requirements. Complete customs entries accurately and in accordance with regulatory requirements. Support the administration and coordination of a VIP customer account. Create and maintain KPI packs and performance reports for VIP customers.

Answer telephones and provide information and assistance to callers. Carry out general administrative duties in support of the international operations function. Knowledge,

Skills and Abilities

Understanding of international shipping, customs processes, and export compliance requirements. Minimum of 1 year experience in an international logistics, freight forwarding, customs, or operations administration role. Experience completing customs entries is essential. Experience preparing export documentation for international shipments. Experience working with MENA markets and consular documentation would be advantageous. Strong organisational and administrative skills with excellent attention to detail. IT literate and a competent user of business systems and Microsoft Office packages, particularly Excel.

Excellent interpersonal and communication skills. Strong organisational skills with excellent attention to detail. Ability to prioritise workloads, work independently, and manage tasks with minimal supervision. Monday to Friday 9am-5.30pm If you do not hear from us within 7 days, then your application has been unsuccessful.