Air Export Manager

Right Now Group are recruiting for an experienced Air Export Manager on behalf of a growing international Freight Forwarder based in Sunbury
.

The business handles a mixture of international Air Freight, including eCommerce, courier and time-critical shipments
, with significant volumes moving across key global trade lanes.

We are looking for an experienced Air Export professional to take responsibility for managing and developing the Air Export team
, ensuring workloads are effectively managed, operational standards are maintained and the department consistently delivers a high level of service.

This is a people-focused management position, with responsibility for leading, supporting and developing the Air Export Operators
, managing workloads and acting as the main escalation point for operational issues.

• Take overall responsibility for the day-to-day management of the Air Export team
  .
• Manage, motivate and develop a team of Air Export Operators.
• Allocate and prioritise workloads to ensure shipments are processed accurately and within required deadlines.
• Monitor individual and team performance, providing regular feedback and addressing areas for improvement.
• Act as the main escalation point for the team, providing guidance and support with complex operational issues.
• Ensure the team follows company procedures and maintains high standards of accuracy, compliance and customer service
  .
• Monitor workloads and staffing requirements, reallocating resources where necessary during busy periods.
• Carry out regular checks of shipment files and operational processes to ensure standards are maintained.
• Support the training, development and onboarding of new team members
  .
• Conduct regular team meetings and communicate company updates, procedures and operational changes.
• Work closely with senior management and other departments to ensure effective communication across the business.
• Identify opportunities to improve team performance, processes and operational efficiency
  .
• Support the management team with KPI reporting, performance reviews and departmental objectives
  .
• Create a positive, professional and collaborative working environment within the Air Export department.

• Strong experience within Air Export / Air Freight / Freight Forwarding
  .
• Previous experience managing, supervising or leading an Air Export team
  .
• Strong understanding of the Air Export process and general freight forwarding operations
  .
• Proven ability to manage workloads, prioritise tasks and meet strict deadlines.
• Strong leadership and communication skills with the ability to motivate and develop a team.
• Excellent organisational and problem-solving skills.
• Confident dealing with operational escalations and supporting team members with complex queries.
• Strong attention to detail and a commitment to maintaining high operational standards.
• Experience with in eCommerce, courier or high-volume Air Freight would be advantageous but is not essential.
• A proactive, hands‑on management style with a strong focus on team performance and development.