Level 3 Business Administration Apprentice

Level 3 Business Administration Apprentice

Role:
Level 3 Business Administration Apprentice

Location:

North East BIC, with regular requirement to travel to other SGPA sites

Salary: £20,000 per annum

We have an exciting opportunity for a Level 3 Business Administrator Apprentice within our Federated Services Team. We are looking for an enthusiastic and motivated individual who is committed to learning and developing.

The post holder will provide comprehensive administrative and business support, contributing to the effective and efficient delivery of services across the business. The role will support day to day business operations through activities such as coordinating meetings, maintaining records and documentation, supporting communications and engagement processes, and assisting with service improvement activities.

The apprenticeship will provide the opportunity to gain valuable practical experience within a busy Primary Care / Head Office setting while supporting high-quality organisational and operational services.

• Use a variety of software packages (including Excel, MS Office/Word and PowerPoint) to manage data and produce documents and presentations.
• Support the handling of general enquiries across a range of communication channels, including telephone, email, and face-to-face interactions, ensuring a courteous and professional approach.
• Provide day-to-day support to the operations of services.
• Provide diary support to the Federated Services Team.
• Provide meeting support, including dissemination of papers, minute taking, managing attendance.
• Train in and adopt AI dictation software to accurately capture and summarise meeting discussions, ensuring clear, actionable records.
• Assist with the coordination of engagement activities and events.
• Support the delivery of projects and service improvement initiatives.
• Assist with monitoring progress of programmes and reporting updates.
• Help ensure processes are followed and identify opportunities for improvement.
• Order stationery and equipment, support safe site management from where services are delivered.
• Manage internal and external room bookings and conferencing facilities.
• Maintain company records.
• Support the Federated Services Team with key aspects of workload and responding to information requests and updates as necessary, being able to run key tasks as delegated.
• Support with content creation, digital support, internal communications and engagement activities.
• Travel across the city to support service delivery is expected in this role.

For a third year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits.

Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.

Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorised persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where…