Administration Assistant

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

The closing date is 14 July 2026

An exciting opportunity has arisen for a suitably experienced Administrative Assistant / Receptionist to join our busy community team based at Monkwearmouth hospital.

The successful candidate will provide administrative and reception support across services, working closely with administrative colleagues and multidisciplinary teams to ensure the effective day‑to‑day running of the site.

This is a full‑time role, Monday to Friday, 9:00am - 5:00pm
. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.

Applications are invited from suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.

We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high‑quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the pathway co‑ordinator.

The role includes acting as the first point of contact for the service, greeting patients and visitors, responding to telephone and email enquiries, and undertaking reception duties as required. Responsibilities include managing a shared inbox, arranging appointments and meetings, updating and maintaining the RiO patient information system, typing correspondence and reports, taking notes at team meetings, processing incoming and outgoing post, ordering supplies and reporting estates issues.

The post holder will also support the wider administrative team and contribute to the smooth day‑to‑day running of the service. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

• Good general level of education to O‑Level/ GCSE or equivalent
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment

• Experience of working in an administration role in similar environment (min 1 year)
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of working in an NHS/healthcare setting
• Experience using stock ordering systems, reporting systems and petty cash
• Experience of working with paper‑based and electronic filing systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.