Care Coordinator

We are currently seeking to recruit a Care Coordinator on a part-time basis, 28.5 hours per week on a 12 month fixed term basis, to provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

The post holder will be required to work flexibly across all SGPA practices as required. As well as greeting patients and carrying out general reception duties you will also be expected to process prescriptions and fully utilise EMISWeb and other IT systems.

Applicants must have experience of working in a NHS setting and have a working knowledge of medical reception duties.

Please note that we reserve the right to close this vacancy before the advertised closing date if we receive a high volume of applications.

• Answer the telephone as a priority
• Take messages accurately and pass on in a timely manner
• Deal with general enquiries and complaints
• To forward any queries relating to prescriptions to the Pharmacy Technicians
• Give out pathology results
• Register new patients and temporary residents and make up paper records
• Process deducted patients and send records to Primary Care Services Agency
• Greet and direct patients and visitors
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMISWeb and other IT systems
• Monitor and check tasks and work flows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient workflow
• Demonstrate duties to new or less experienced staff
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

• Practice Manager and Team Leader
• Other members of secretarial team
• Members of the Practice/community nursing team
• Other members of the Primary Health Care Team
• Outside agencies eg Secondary Care Trusts, Community Services, PCN

• Proven experience of working in an NHS setting.
• Working knowledge of medical reception duties.
• Experience of handling confidential information.
• Proven experience of working with patients/public.
• Ability to handle telephone queries and understand when to involve others.
• Record and process messages accurately.
• Knowledge of System One.
• Care Coordinator training is preferred or willing to complete.
• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.

• GCSE or equivalent in Mathematics and English.
• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.
• Care Coordinator training is preferred or willing to complete.

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.
• Ability to work effectively and collaboratively within a team and on own initiative.
• Ability to be flexible and adapt to changing and challenging circumstances.

• Appointment to this role will be subject to a satisfactory Standard DBS check.
• The postholder must be able to travel reliably and independently between multiple sites.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.