Administrator, Healthcare Administration, Administrative​/Clerical

Go back South Tyneside and Sunderland NHS Foundation Trust

The closing date is 30 September 2026

Do you want to join an innovative service delivering high-qualityinterventions in the community to people with a range of mental health problems? If the answer is yes, and you meet the essential criteria, then please apply for this post. We are looking for an experienced, skilled, positive-minded, trustworthy, hardworking, and enthusiastic Administrator with a flexible approach to provide administrative support to the clinical team, ensuring a first-class service is delivered to our service users.

Working hours of the posts:

• X1 37.5 hours. Monday to Friday (09:0017:00 30 minutes lunch)
  Working Base: Valley Road Academy, 2 Corporation Rd, Hendon, Sunderland SR2 8PL
• X1 15 hours. Working within core hours Mondayto Friday (09:00 17:00 30 minutes lunch)
  Working base: Wessington Primary School, Lanercost, Washington NE38 7PY
• X1 37.5 hours
  
  Mondayto Friday (09:00 17:00 30 minutes lunch)
  Working Base: Grass banks Health Centre NE10 8DX
• X1 30 hours
  
  Monday to Thursday (09:00 17:00 30 minutes lunch)
  Working Base
  :
  Cleadon Park Primary Care Centre
• X1 16 hours Monday and Tuesday (09:00 17:0030 minutes lunch)
  Working Base: Cleadon Park Primary Care Centre

Please note the post holder will be required to travel to other sites to cover shortfalls within the division should the need occur, therefore access to a car is preferred.

The service receives referrals from a range of sources including external agencies such as GPs, internal colleagues within the trust,and self-referrals from clients wishing to access the service.

Key Tasks within role:

• To manage the scheduling of new/review patients in line with national standardshighlighting any capacity issues to the Admin Lead, Clinical Team Manager asneeded.
• To managethe Clinician diary on a day-to-day basis, making changes to the profiling ofslots as requested by clinicians.
• To provide supervision to junior staff as and when needed.
• To ensure that all mandatory information systems are updated within Iaptus.
• To overseecancellation and rescheduling of appointment requests.
• To coordinate the admin inbox ensuring colleague and patient communications are responded to promptly.
• Minute taking at internal and external meetings.
• To processany incoming/outgoing mail.
• To be responsible for the management of petty cash.
• To be responsible for the ordering of stationary.
• To provide support to the wider Mental Health Admin Teams in times of shortfalls.
• The post holder should be organised,empathetic, and adaptable to change.

The post holder may occasionally be exposedto upsetting and distressing calls, therefore an element of resilience isneeded, however full training is provided internally.

One Team One Trust
- There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our work forces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support.

• Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area.

• We offer our staff outstanding benefits
  - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.

If you use AI,and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

• To be the first point of contact for service users and professionals contacting the Service to make a referral via the telephone, showing empathy and understanding.
• Completing the referral form over the telephone, where required, ensuring patient information is inputted into the Iaptus System in real time efficiently and effectively.
• To liaise with the…