Receptionist - Inpatient Mental Health

This receptionist post sits within the Business Administration Support Team for inpatient mental health services at St James' Hospital, run by Hampshire and Isle of Wight Healthcare NHS Foundation Trust. The work centres on front-of-house reception, greeting service users, carers, visitors and staff, and handling sensitive calls and shared service mailboxes. It is a part-time post of 22.5 hours across three fixed days, Wednesday to Friday, 8:30am to 4:30pm, and the hours cannot be flexed.

Confidence working with people experiencing mental ill health is essential.

• Greet patients, staff and visitors at reception and keep the reception area and consulting and meeting rooms maintained
• Answer calls, including sensitive calls from service users and other agencies, forwarding queries accurately and promptly
• Deal with emails about the services via shared mailboxes
• Provide comprehensive administrative support to the inpatient service as part of a skill mix team
• Prioritise effectively and manage own workload while maintaining confidentiality and diplomacy
• Carry out other duties as the service's changing needs require, in line with management requirements and banding
• Carry out all work within the Trust's information governance, recording and data sharing procedures

• GCSE grade C/4 in English or equivalent

• Experience of working in an administrative setting or reception area
• Working to strict deadlines and under pressure
• Providing operational support
• Working without direct supervision

• Excellent written, verbal and face-to-face communication with professionals and non-professionals
• Excellent customer care skills
• Accurate message taking, problem solving and data input
• Working independently and as part of a team
• Self‑motivated, able to organise a large and varied workload

• Flexible and adaptable to competing priorities and varying situations
• Confidence working in an environment with patients experiencing mental health issues

• Flexible working requests can be discussed as part of the interview process