Business Support Officer - Locality

This post sits within the Family Support and Safeguarding Central Locality Team in Children and Families Services at Portsmouth City Council. It gives administrative support to a team working directly with children and families, including minute-taking, data entry, enquiries and financial tasks. The role is initially office-based, five days a week, and handles safeguarding concerns and sensitive information. A detailed personal statement against the job profile is essential, along with the right to work in the UK.

• Minute-taking for complex meetings, such as strategy meetings and group supervisions
• Data entry into systems including MOSAIC
• Handling service performance data
• Managing post and document scanning
• Responding to telephone enquiries, including safeguarding concerns
• Booking services such as translators, accommodation and hire cars
• Financial tasks: raising purchase orders and reconciling the purchase card
• Word processing, spreadsheets and presentations
• Supporting managers with reports, diary management and typing
• Ensuring business continuity across the department

• Experience in administrative roles

• Shorthand or minute-taking skills to take concise notes
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)
• Excellent literacy and numeracy
• Confident communicator
• Knowledge of data protection and safeguarding
• Maintaining confidentiality and handling sensitive information

• DBS check at Standard or Enhanced level before any offer
• Right to work in the UK

• Customer focus with a commitment to high standards of service
• Detail-oriented, organised and able to prioritise effectively
• Explanation of any gaps in career history within the last 5 years

• Experience with in children's or young people's services