Clinical Team Secretary​/Administrator

Administrator post in the Community Mental Health Team at Tees Esk and Wear Valleys NHS Foundation Trust, supporting clinicians and people with mental health difficulties or cognitive decline. The work centres on being the team's first point of contact, alongside calls, correspondence, diary management, minute taking and records. Full time, Monday to Friday, within a multidisciplinary team of doctors, nurses, psychologists and social workers;

NHS experience is not required, though customer service experience is. Visa sponsorship is not available, so candidates must already have the right to work in the UK.

• Act as point of contact for the clinical team, service users, carers and visitors, responding to enquiries professionally
• Provide cross-cover support to other community teams when required
• Promote a positive image of the mental health service and the Trust
• Answer and make telephone calls
• Review and respond to emails and letters
• Liaise with other services and partner organisations across localities
• Carry out purchasing
• Manage calendars, organising appointments, meetings and events
• Take minutes
• Input data onto Healthcare PMS
• File and prepare documentation, such as case notes
• Photocopying

• Level 3 qualification in a relevant field, or equivalent experience, or willingness to work towards Level 3 in Business Administration
• Literacy and numeracy at Level 2 (functional skills, O Level grade C or GCSE grade 4 and above), or achieved during probation if not evidenced

• Experience of working in an administrative environment, including diary management, filing, meeting coordination, minute taking, data input and collating information
• Customer service experience, face to face, by phone and in correspondence
• Experience of organising competing demands and workloads
• Experience of setting up and maintaining administrative systems and processes
• Experience of working autonomously and proactively

• Comprehensive knowledge of Microsoft Office applications
• Understanding of data protection and confidentiality
• Knowledge of office systems and processes

• Right to work in the UK

• Experience of supporting or supervising staff
• Experience of handling monies and working within financial guidelines
• Knowledge of NHS systems

• NHS pension scheme
• 27 days annual leave plus bank holidays, pro rata
• Access to NHS staff benefits and discounts
• Training and development opportunities, with scope for career progression
• Regular 1-2-1s, quarterly supervision and annual appraisal
• Staff recognition through Greatix and Star Award schemes