Reception​/Admin

This reception and administration post sits in the administration team of a medium-sized general practice with around 7,500 patients. The post-holder is the first point of contact for patients by phone and in person, handling appointment requests, repeat prescriptions and record updates. The role is offered as full or part time and includes covering all reception positions, telephone cover during and after hours, and building security checks.

GCSE grade C or equivalent in English and Maths is essential.

• Act as first point of contact for patients, handling enquiries courteously and efficiently
• Receive patients, direct them to the right service or healthcare professional, and assist the practice team
• Process appointment requests, including same-day and future appointments and visit requests, by phone and in person
• Register new patients and enter data on medical records
• Process repeat prescription requests in line with practice guidelines
• Hand completed repeat prescriptions to patients and check names and addresses
• Process change of address details on the computer and in medical records
• Pull and file notes, file post in medical records and photocopy as requested
• Cover all reception positions as necessary
• Use the telephone and bleep system during and after hours
• Apply practice policies and CQC guidelines and take part in audit where appropriate
• Follow the safeguarding protocol, treat patients and visitors with dignity, and report feedback to the Practice Management Team

• GCSE grade C or equivalent in English and Maths
• Good standard of general education

• Experience of working with the general public

• Excellent written and oral communication skills
• IT skills
• Clear, polite telephone manner
• Time management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills

• Experience of reception work
• Experience of working within general practice
• Knowledge of the EMIS IT system

• Tools, training and personal support to succeed in the role
• Training sessions to keep administrative, clinical and computer skills up to date
• Regular appraisal and team meetings