Medical Receptionist

An exciting opportunity has become available to join our practice as a Medical Receptionist. We are currently recruiting for 30 hours which is part time across 3 days, the working hours are 7.30am-18.00pm Monday-Friday (days to be discussed at interview)

We operate from two sites based in central Middlesbrough and Nunthorpe

We are a friendly patient centred practice focussing on excellent patient care with an expanding list size of just under 17,300 patients

As the first point of contact for our patients this is an important role. We would welcome applications from friendly, organised, enthusiastic individuals with excellent interpersonal skills a good attention to detail and a passion toprovide high quality patient services

You must be caring and empatheticwhilst maintaining our excellent standards

Good IT skills are essential

Previous experience of working in a GP practice is desirable but not essential.

Previous experience using systm

One is desirable but not essential as full training will be given.

Friendly patient centred individual

Excellent customer service and communication skills

Organised with good attention to detail

Caring and empathetic

Team player

Sets a high standard

Good IT skills are essential

Friendly patient centred practice focussing on excellent patient care

Superb clinical and administrative team

Support staff and encouragedevelopment

To be responsible forundertaking a wide range of reception duties and the provision of general supportto the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients,the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies suchas secondary care and community service providers.

Primary Responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a.Maintaining and monitoring the practice appointmentsystem.

b.Process telephone and requests for eConsults.

c.Answer incoming phone calls, transferring calls ordealing with the callers request appropriately

d.Signpost patients to the correct service

e.Initiating contact with and responding to, requests from patients, team members and external agencies

f.Read code data on Systm One

g.Photocopy documentation as required

h.Data entry of new and temporary registrations and relevant patient information as required

i.Input data into the patients healthcare records as necessary

j.Direct requests for information i.e. SAR, insurance /solicitors letters and DVLA forms to the administrative team

k.Manage all queries as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at alltimes

n.Monitor and maintain the reception area and noticeboards

o.Support all clinical staff with general tasks as requested

p. Supporting patients using the eConsult system

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills ( written and oral)
• Clear Polite telephone manner
• Competent in the use of Office and Outlook
• Good team player
• Good interpersonal skills
• Polite and confident
• Flexible and cooperative
• Motivated
• Sensitive and empathetic in distressing situations
• GCSE Mathmatics and English ( Level 4 or Grade
  
  C) or above)
• Experience of working in a Primary Care setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.