BPL - Relationship Support Executive

Join us as a Relationship Support Executive, where you’ll build and nurture strong relationships that drive retention and loyalty across a portfolio of corporate clients. You’ll bring a deep understanding of the payments industry, working closely with customers to ensure satisfaction with our services while proactively identifying opportunities for improvement. Collaborating with Relationship Managers and teams across the business, you’ll play a key role in delivering exceptional client outcomes and experiences, providing guidance, sharing best practices, and leading with a focus on problem solving and value creation.

• Proven track record of delivering service excellence within technical or operational environments.
• Exceptional problem-solving skills with a passion for resolving complex customer challenges.
• Excellent verbal and written communication, with the ability to present confidently and translate complex information into clear, simple messages for customers.
• Demonstrated understanding of the payments industry and its key processes.
• Proficient in Microsoft Office and related IT systems.

• Previous experience in payments or customer support roles, ideally within a financial services environment.
• Good understanding of payments products, including both issuing and acquiring.
• Experience in portfolio management, with the ability to prioritise and manage multiple client relationships effectively.

You may be assessed on the key critical skills relevant for this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Sunderland or Northampton.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit .

To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function.

• Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients.
• Preparation of sales proposals, presentations, and contracts for potential clients.
• Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records.
• Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers.
• Analysis of sales data to support the…