Investigations Manager

About Safecall & Law Debenture

Safecall is a whistleblowing service provider, helping organisations establish an independent, safe and confidential reporting system since 1999. Our whistleblowing hotline and online reporting allows employees to Speak Up and report their concerns to the highest levels of management. We recognise the value of an effective whistleblowing programme in supporting both employers and employees to address wrongdoing in the workplace.

We support over 1,000 customers in 100 countries globally. In our 20 year history we have successfully managed tens of thousands of cases on behalf of our clients and their employees.

Law Debenture is our parent company, and is an Investment Trust supported by a wholly owned professional services business. Law Deb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE
250 investment trust and our fast-growing independent professional services business of over 300 colleagues across 6 business lines including Safecall.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working with us, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

The Investigations Manager is responsible for the operational delivery of all Safecall investigations, ensuring quality, consistency, client satisfaction and investigator performance. This is a new full-time role created to provide the management capacity required to support the investigations function through its planned growth trajectory.

Initially the role will combine operational management with acting as a workplace investigator. As volumes grow, the balance will shift progressively towards management and oversight.

The role works closely with Business Development, Account Management, Operations and Finance to ensure seamless client delivery and commercial performance, and is responsible for developing and continuously improving investigation frameworks, standards and processes.

• Oversee day-to-day delivery of all investigations, allocating the right investigator to each matter and acting as first point of contact throughout the life of a case.
• Agree terms of reference with commissioning managers at the outset of each investigation.
• Review all investigation reports before delivery to clients, ensuring quality and consistency.
• Lead high-profile, sensitive and complex investigations where senior oversight is required, and act as investigator directly where capacity or specialist expertise requires it.
• Ensure accurate case records are maintained in the case management system, with all investigators logging billable hours, communications and documentation correctly.
• Ensure robust governance, quality assurance and compliance across all investigative practices.

• Lead and manage the panel of consultant investigators, providing direction, performance oversight and professional development.
• Recruit additional investigators to maintain appropriate breadth of specialist skills across workplace, whistleblowing, fraud, governance, regulatory and safeguarding matters.
• Manage consultant onboarding, compliance and ongoing panel standards in line with Safecall's requirements.
• Build capability and succession within the investigations function, fostering a collaborative and high-performing team culture.
• Support the adoption of emerging technologies and AI-assisted investigation techniques, ensuring team capability develops alongside evolving industry practices.

• Work with Business Development, Account Management and Enterprise Management teams on new investigation leads, proposals and contracts.
• Meet prospective and existing clients where required, presenting Safecall's investigations capability with credibility and confidence.
• Act as Safecall's…