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Mortgage Care Specialist — Customer Journey Expert

Job in Sunderland, Tyne and Wear, CA13, England, UK
Listing for: Barclays UK
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
  • Finance & Banking
Job Description & How to Apply Below
A leading financial services provider is seeking a Specialist Customer Care - Mortgages CME in Sunderland. In this role, you will support customers throughout their mortgage journey, managing inquiries and ensuring high-quality service. The ideal candidate will possess excellent communication skills, resilience, and may have a CeMAP qualification or experience in a regulated environment. The position operates on a flexible shift pattern and emphasizes collaboration across teams to enhance customer care services.
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