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Board-Level Customer Experience Director
Job in
Sunderland, Tyne and Wear, CA13, England, UK
Listed on 2026-06-03
Listing for:
Taylor Wimpey
Full Time
position Listed on 2026-06-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Taylor Wimpey is seeking a Customer Director to drive the customer culture and enhance the customer experience across the Business Unit. This role involves acting as the 'Voice of the Customer' at a strategic level, ensuring high-quality service from reservation through to home ownership.
Responsibilities include leading the Customer Service function, managing complaints, and fostering a strong team ethos while ensuring all voices are heard. The ideal candidate will have extensive experience in customer-facing roles and strong leadership capabilities.
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