Medical Cannabis Patient​/Customer Services Coordinator

Medical Cannabis Patient/Customer Services Coordinator

Sunderland, England, United Kingdom
Company:
Bit recruit
Client /

Employer:

Occupop

Posted: 23.05.2026

We’re looking for a motivated and people focused Patient/Customer Services Coordinator to join our Curaleaf team, supporting patients who rely on medical cannabis to manage their health. You'll be the first friendly voice they hear, the reassuring message they receive, and the person who helps keep their journey smooth, supportive, and stress free.

• Speak with patients via phone, email, live chat, and Zendesk
• Guide patients through their medical cannabis journey and escalate when needed
• Work closely with internal and external teams to ensure information is accurate and up to date
• Use bespoke IT systems and maintain electronic health records
• Take prescription payments over the phone
• Handle complaints professionally and escalating for investigation
• Make outbound calls regarding stock updates, orders, payments, deliveries or KYC issues
• Keep product and process knowledge up to date
• Liaise with couriers to support important or urgent deliveries
• Support the Customer Service Manager, Supervisor, and other internal teams when needed

• Genuine passion for helping others
• Adaptable and effective communication skills
• Strong organisation and the ability to prioritise in a busy environment
• Confidence making decisions within your remit
• Proactive, solutions focused mindset
• Excellent IT skills, including Microsoft packages
• Exceptional attention to detail
• Commitment to confidentiality
• Professional and positive approach across phone, email and live chat
• Dynamic attitude, openness to change and improvement

• Competitive salary
• Excellent holiday allowance
• Private medical insurance
• Enhanced pension scheme
• Life insurance
• Free on-site parking
• Ongoing development opportunities

• GCSE grade C (or equivalent) in English and Maths