Customer Enabling Services Advocate

Shift Schedule

28 hours per week (night shift), four shifts 11pm-7am, 4 rest days, then four shifts 11pm-7am, 4 days rest, rotating across 365 days per year.

We are looking to recruit a Customer Service Advocate to join Sunderland City Council’s Customer Enabling Service, working within our 24/7 Telecare alarm‑handling function.

Supporting vulnerable residents across the city, responding to alarm activations and delivering a calm, reassuring and efficient service when it matters most. Providing a first‑class service to our residents and customers.

Resilience, flexibility, supportive of colleagues, and commitment to delivering a service we can be proud of.

Access to development opportunities, ongoing support, and encouragement from a friendly and dedicated team.

For further assistance contact Customer Enabling Services by email: