Customer Service Consultant

Role Overview

The Customer Service Consultant will deliver an outstanding service to customers, educating them on HSBC digital platforms and ensuring they feel supported in their banking needs. The role also includes raising fraud awareness and identifying customers in vulnerable situations to promote financial inclusion.

• Act as the first point of contact for customers and take ownership of their needs, delivering an exceptional experience.
• Educate customers on HSBC digital services and fraud‑awareness initiatives.
• Identify customers in vulnerable situations and determine the best way we can support them.
• Assist customers with complex banking needs, ensuring they feel supported in their choices.

• Excellent communication skills to engage in effective conversations, build strong connections and show empathy to customers.
• Ability to take ownership of customer enquiries through to resolution, delivering a personalised, friendly and efficient service.
• Resilience in a continuously changing environment.

Full‑time (35 hours per week). Standard hours are Monday‑Friday 09:00‑17:00 and, where branches are open, Saturday 09:00‑13:30.

Full on‑site training of 9 days across 3 weeks. Attendance for the full course is required; holidays cannot be taken during training.

Competitive starting salary of £27,200 a year (35 hours per week) plus an annual discretionary performance bonus.

• Over six weeks’ holiday, including bank and public holidays with an option to buy additional days.
• Access to the Perks at Work benefit for over 30,000 national and local employee discounts.
• Market‑leading employer pension contribution.
• BUPA health‑care coverage.
• Life assurance equal to four times your annual salary.
• Flexible benefits platform offering health‑club memberships, retail voucher cards, car breakdown cover and more.
• Share Save scheme – a monthly savings plan linked to an option to buy HSBC shares at a discounted rate.

At HSBC we are dedicated to creating diverse and inclusive workplaces. We welcome applicants of all genders, ethnicities, disabilities, religions, sexual orientations and ages, and we are proud to be a Disability‑Confident Leader. Applicants with disabilities, long‑term conditions or neurodivergent profiles who meet the minimum criteria will be offered an interview.

Email: hsbc.recruitmenthsbc
Telephone: