Club Manager

Club Manager - Sunderland, Tyne and Wear

Join the Love Fitness Team

Are you passionate about delivering exceptional customer experiences and leading a team to success? Love Fitness is looking for an enthusiastic, organised, and people-focused Club Manager to become the heart of our gym.

As Club Manager, you'll play a vital role in creating a welcoming and positive environment for our members while overseeing the day-to-day running of the club. You'll be the friendly face that greets members, supports your team, and helps ensure every visit to the gym is a great one.

What You'll Be Doing

• Creating a warm and welcoming atmosphere for members and visitors.
• Providing outstanding customer service and assisting with member enquiries.
• Supporting class bookings, membership sign-ups, payments, and club tours for prospective members.
• Recruiting and managing customer advisors, personal trainers, fitness instructors, and cleaning staff.
• Leading, motivating, and supporting employed and contracted team members.
• Following established systems and processes to help deliver an exceptional fitness experience.
• Taking ownership of member feedback and working with the franchisee and master franchisor to continually improve the club.
• Ensuring the gym remains clean, safe, and maintained to a high standard.

What We're Looking For

We're seeking someone who thrives in a customer-facing environment and enjoys leading a team. Fitness industry experience is welcome but not essential—your ability to deliver excellent service and manage people effectively is what matters most.

You will have:

• Previous management or supervisory experience in a customer-facing role.
• Excellent communication and organisational skills.
• The ability to remain calm and professional under pressure.
• Strong administrative and computer skills, with confidence in learning new systems.
• Outstanding leadership and people-management abilities.
• A genuine passion for customer service and creating positive experiences.

Working Hours

This role is based on a regular schedule of Monday to Friday, 9:00am – 4:00pm, with flexibility required to provide holiday and sickness cover when needed.

Salary

£30,000 per annum

Why Join Love Fitness?

At Love Fitness, we're committed to creating a supportive, friendly, and inclusive environment for both our members and our team. If you're looking for a rewarding role where you can make a real impact every day, we'd love to hear from you.

Apply today and help us inspire healthier, happier communities.