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Customer Care Leader — Mentoring, Compliance & Solutions
Job in
Sunderland, Tyne and Wear, CA13, England, UK
Listed on 2026-07-25
Listing for:
United Infrastructure Ltd
Full Time
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
United Infrastructure Ltd is seeking a Customer Care Manager to lead our utilities customer care team, delivering excellent service across phone, email, and digital channels.
You will mentor advisors, monitor performance metrics, and ensure compliance with industry standards (Ofwat or equivalent) while driving improvements to customer journeys and outcomes.
Experience in utilities or regulated sectors is desirable, with a passion for people development.
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