Neighbourhood Coordinator - Part time FTC
Listed on 2026-09-22
-
Customer Service/HelpDesk
We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home.
Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland.
If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision.
If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.
We may close this vacancy earlier than the advertised closing date if we receive a large number of applications. We encourage you to apply as soon as possible to ensure your application is considered.
_ Salary : _
£17,238.00
Job Description:Are you passionate about making a difference, community engagement and improving Neighbourhoods?
We’re looking for a part-time Neighbourhood Coordinator to join our Housing Management team on a fixed-term basis to provide maternity cover. This is a great opportunity to make a real difference in our communities while working a part-time schedule of full days on Wednesday and Thursday , and a half day on Friday, finishing m.
It’s a great opportunity for someone passionate about supporting communities, building positive relationships, and delivering excellent neighbourhood services.
As a Neighbourhood Coordinator, you’ll play a key role in supporting customers with their tenancies, promoting sustainable communities, and helping to create neighbourhoods where people thrive. You’ll manage an allocated area within Sunderland, working closely with customers and local partners to make a real difference every day.
As this role involves regular travel across your designated patch, a full UK driving licence is essential and access to a vehicle is highly desirable. Business mileage will be reimbursed.
Please note that our Neighbourhood Coordinators operate across the City of Sunderland, so your primary office location may change depending on service needs.A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.
What you will be doing
Allocate homes fairly and transparently, helping people access accommodation that meets their needs.
Manage a designated neighbourhood, supporting sustainable communities where people want to live.
Deliver effective tenancy management, including estate management and anti-social behaviour casework.
Support customers to sustain their tenancies, maximise their income and manage rent payments.
Build strong relationships with customers, community groups and partner organisations to improve local neighbourhoods.
Work collaboratively with internal teams and external agencies to resolve complex housing and customer issues.
Encourage and support customer feedback in line with Gentoo’s complaints policy.
Partner with the Customer Voice team to increase customer involvement and influence service improvement.
Treat customers with respect, compassion and professionalism, maintaining confidentiality at all times.
Take ownership of performance targets and contribute positively to team success.
Ensure compliance with all relevant regulatory, statutory and organisational requirements.
What you will bringA full UK driving licence is essential, and access to a vehicle is highly desirable.
Strong knowledge of housing management, including relevant legislation, regulatory standards and Tenant Satisfaction Measures.
A good understanding of the challenges facing social…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).