Digital Inclusion Apprenticeship

Assist, engage and deliver accessible online and offline sessions, such as one‑off events, seasonal campaigns, or weekly sessions from set up, delivery to de‑rig.

• Support the digital recycling device bank and databank services
• Provide support to Digital Health Hubs, working in partnership with the Council
• Assist Tech Mate volunteers to deliver digital confidence and digital‑skills support to employees and digitally excluded customers
• Provide first‑line digital support, delivering excellent customer service, guiding customers to develop digital skills
• Contribute towards communication tools, such as the Go Online website and e‑newsletter
• Follow a structured apprenticeship framework to complete a professional qualification, with full support from a trained assessor
• Receive a workplace and developmental mentor to provide on‑going support
• Access numerous development opportunities
• Receive on‑going support and encouragement from a knowledgeable and friendly team

A range of benefits that promote wellbeing and help you thrive – at work and in everyday life.

Flexible approach to work with a genuine interest in supporting people to develop digital literacy and confidence.

• Ability to communicate effectively
• IT skills and knowledge in operating digital devices (PCs, laptops, smartphones)
• Initiative and the ability to work well in a team
• Good organisational skills with the ability to plan, prioritise and be a problem solver
• A positive attitude and willingness to learn
• Ability to build strong relationships with a variety of customers
• Comfortable in dealing with multiple tasks and projects

The Smart City Team are currently agile working; however, full‑time employees are required to attend their place of work at City Hall, Sunderland at least two days per week so an element of your work may be undertaken from home. One day a week will be set aside for attending an educational institute, in person or online. There may potentially be a requirement to work unsociable hours on occasion.