Complex Needs Recovery Coordinator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives.

Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

We currently have an exciting opportunity for a Complex Needs Recovery Coordinator to join us. With this role you’ll be working as part of the Sunderland Altogether Improving Lives (SAIL) Team in central Sunderland.

The team supports people who may typically find it challenging to engage with treatment for drug and alcohol issues due to their complex needs. As a Complex Needs Recovery Coordinator, you will support those people to engage with their Recovery Coordinator while working alongside other community services. Please see both of the attached job descriptions for details.

Location Sunderland

Hours Full time, 37.5 per week

Full Time Salary £27,861.26 - £32,002.35 dependent on experience (Based on full time hours, pro rata for part time)

Contract Type Fixed term until the 31st March 2027

Full‑time hours at Change Grow Live are 37.5 hours per week. For part‑time roles, the salary and payments will be pro rata based on contracted hours.

• Coordinate and lead a solution‑based approach, engaging Service Users in appropriate services
• Carry a caseload of complex clients, developing personalised action plans
• Participate in multi‑agency initiatives to reduce the level risk
• Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment
• Work proactively to ensure that Service Users have access to ongoing healthcare
• To develop an Individual action Plan with each service user in conjunction with other agencies and professionals who will need to be involved.
• To work with identified complex needs clients with substance misuse and mental health issues and physical issues, to overcome barriers to services and engagement

• Experience of working in one or more of the following fields substance misuse, alcohol misuse, mental health
• Experience of working with people who have multiple and complex needs
• Knowledge and experience of multi‑agency working with experience of facilitating multi‑agency meetings
• Excellent communication, negotiation, and advocacy skills
• Be able to build and maintain relationships with a wide range of services
• Can work autonomously as well as part of a team
• Good levels of IT literacy, including the ability to use IT systems including MS Office applications
• Able to critically reflect and evaluate interventions, service delivery and areas for development

• 25 days of annual leave, plus bank holidays. Additionally, you’ll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities.
• Eligibility for participation in our Refer a Friend Scheme.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

CGL points 23 to 28 (£27,861.26 - £32,002.35)

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.