Domestic and Linen Manager - Training & Compliance

Domestic and Linen Manager - Training & Compliance

The closing date is 03 March 2026

Choice Facilities Services are seeking a passionate, hardworking & reliable individual to join our team and fulfil the role of Domestic & Linen Manager - Training & Compliance.

The post holder will be responsible for:

Day-to-day management of Soft FM staff to provide efficient and effective Facilities services to all wards and departments within Choice operated sites and support the delivery of excellent patient care, ensuring the service is responsive to the demands placed upon it.

Contributing to the ongoing development, improvement, and delivery of domestic and linen services.

Overseeing all aspects of Domestic and Linen service provision, ensuring staff are fully trained, competent, and equipped to meet customer and service needs.

Monitoring external nonclinical service contracts, including Linen Services, Hygiene Services, and Equipment Maintenance.

Developing and maintaining robust administrative systems to ensure accurate and timely recording of ESR data, sickness, appraisals, training, annual leave, and the supervision of National Standards of Cleanliness audits.

Building a detailed understanding of the service and fostering strong working relationships with Domestic Services teams and service users to support a responsive and customer‑focused operation.

Developing and implementing procedures to monitor service performance in line with Service Level Agreements and external contracts, including Domestic, Linen, and Hotel Services contracts.

Ensuring monitoring data is accurately recorded, analysed, and reviewed, with appropriate action plans developed and audit activity completed.

Liaising directly with service users to resolve service issues and coordinate additional work requirements.

Actively participating in the annual appraisal process for all departmental staff within their remit.

Managing staff attendance in line with the Choice Attendance Management Policy, including conducting attendance management meetings.

Maintaining accurate, up‑to‑date personnel records for all departmental staff.

Reporting to the Patient Services Manager, Hotel Service Manager and Head of Facilities on the performance of service providers, including compliance with the National Standards of Cleanliness in NHS Hospitals and contractual obligations.

Working to multiple deadlines set by Choice and departmental requirements.

Demonstrating flexibility by working during the normal week, evenings, and weekends in line with service needs.

Domestic & Linen Manager (Training & Compliance) is responsible for the delivery of Soft Facilities services, within agreed service standards.

City Hospitals Independent Commercial Enterprises Ltd (CHoICE - trading since 2014) is a wholly owned subsidiary company of South Tyneside & Sunderland NHS Foundation Trust (STSFT). We provide a full range of Facilities Management, Procurement and Outpatient Pharmacy services. We employ staff in a wide range of functions, ranging from cleaners, porters, engineers, procurement and pharmacists.

Commitment, Care and Compassion- our Team contribute to the overall hospital environment, providing safe, secure and comfortable facilities for access by patients, staff and visitors. CHoICE is an exciting place to work that will provide you with an opportunity to grow and develop. Many of our staff work flexibly, including part-time and we are committed to offering flexible approaches to work where possible.

We provide a range of benefits including Fitness Centre (SRH), cycle to work scheme and access to a Childcare Co‑ordinator to help staff with childcare arrangements.

We welcome all applications regardless of peoples race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under‑represented groups.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE

To monitor operational performance standards within Hotel Services and provide a mechanism for the measurement of compliance against all legislative…