Medical Receptionist

We are looking for a highly motivated experienced receptionist/administrator to join our team. Applicants should have excellent communication skills and experience in a general practice environment is preferred.

The post is a permanent full time position, salary depends on experience.

Communicating effectively with patients via the phone and face to face, usingcarenavigation principles.

Comprehensive IT skills in order to operate EMIS, booking appointments, sending tasks, managing prescription request, adding patient communication etc.

Confidentiality and data protection.

Ability to adapt to change, patients needs and NHS and Practice expectations.

About us

Villette Surgery is a well established GMS practice offering quality clinical care to over 6000patients.

We have a full compliment of staff working from purpose built premises. Our clear commitment is to provide high quality Primary Healthcare whilst maintaining traditional values, achieving both patient and professional satisfaction

Fully Computerised EMIS WEB, EPS & Lab Linked

We consistently achieve high target in QOF

We are an inclusive, patient focused practice and always striving to provide our patients with high quality care and our CQC rating is good over all areas.

Answer,screen and transfer inbound phone calls using care navigation

Receive and direct visitors and patients

Assist in reception duties, both face to face and over the telephone.

Take and process requests for appointments, repeat prescriptions, patient registrations etc Facilitate communications between the Practice, its patients and the Extended primary Care Teams.

Open, sort and distribute incoming correspondence

Create and manage electronic tasks appropriately

Maintain electronic and hard copy filing system

Handle requests for information and data Adhere to data protection and confidentiality

Attend relevant courses, meetings or education events in order to carry outduties effectively and efficiently

Comply with Health and Safety procedures

Any other duties that may be reasonably requested by the GP, Practice Manageror Assistant Practice Manager.

Act in ways that recognise the importance of people's rights, interpreting themin a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of boththe post and the practice.

• GCSE grade A to C, or equivalent in English and Maths

• Smart Appearance
• Ability to work under pressure in a busy environment
• Ability to work on own initiative
• Good communication
• Flexible approach to work
• Ability to work as part of a team
• Experience of working in Primary Care
• Experience of administrative duties
• Experience of customer service
• Experience and knowledge of EMIS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.