Clinical Receptionist – Hey Baby 4D

Clinical Receptionist
- Position Available - 2 HEY BABY 4D Sunderland

Hey Baby 4D is a leading private 4D ultrasound clinic franchise, and we are delighted to be opening a new clinic in Sunderland. We are looking for 2 experienced Receptionist with a warm and friendly personality who will fit seamlessly into the Hey Baby family to join our busy team on a part-time basis.

• Booking appointments for customers via phone and in person.
• Welcoming customers and assisting with queries.
• Promoting sales of extras, offering heartbeat bears, cannons, keyrings etc
• Processing payments promptly (cash and card).
• Acting as a Chaperone during scans (training provided).
• Maintaining accurate records and completing necessary paperwork.
• Noting and effectively relaying customer feedback to management.
• Managing customer messages through the online chat system.
• Following procedures of Opening and Closing clinic
• The clinic must be kept clean at all times and daily, weekly and monthly cleaning must me done and documented.
• Conducting stock checks and promptly placing orders or notifying management to ensure clinic is well stocked.
• To keep up to date on documentations.
• Completing job-specific training provided by management.
• Assisting with social media management, creating reels, taking photos, encouraging customers to tag, share like our page
• Liaising with the NHS to ensure smooth referral processes.
• Exceeding KPIs and contributing to the clinic's growth.
• Standard Operating Procedures and Policies must be followed.

• You will work closely with a sonographer and must demonstrate reliability, accountability, and the ability to work independently.
• Excellent communication skills are essential.

• Experience in reception or administrative roles is essential, with a proven ability to deliver exceptional customer service.
• Experience in a clinical environment is preferred.
• Proficiency in IT systems, with strong verbal and written communication skills.
• A satisfactory Enhanced DBS (adult workforce) check will be required before employment begins and must be maintained throughout your employment.

Position 1:

• Type
  :
  Part-time
  - Weekends
• Position Available
  : 1
• Term
  : 1 Year Fixed-Term
• Days / hours of the week
  : 12 hours
• Saturday 9.30am–4pm
• Sunday 9.30am–4pm

Position 2:

• Type
  :
  Part-time
• Position Available
  : 1
• Term
  : 1 Year Fixed-Term
• Days / hours of the week
  : 22 hours
• Monday 3.30pm–8pm
• Wednesday 3.30pm–8pm
• Thursday 3.30pm–8pm
• Friday 3.30pm–8pm
• Saturday 9.30am–1.30pm

• Salary
  : £12.71/hour
• Required Experience
  :
  Customer Care, Reception, Administration
• Language Requirement
  :
  English
• Location
  :
  Hey Baby 4D Sunderland, Unit 2, Baird Close, Washington, Tyne And Wear, NE37 3HL
  .
• Start Date
  :
  September 2026

Become part of a team that creates unforgettable moments for families during a precious time in their lives.

Applicants must be at least 18 years of age to apply.