Telecare Responder

Work Pattern: 33.60 hours per week,

PAYE Pay Rate: £15.06 per hour

To support vulnerable adults and individuals in the community by providing short-term care and assistance in their own homes. The role involves responding to emergency telecare alarms, supporting recovery and wellbeing, and helping customers regain independence, confidence and daily living skills.

• Visit customers in their homes to provide care and practical support.
• Respond to telecare alarms and requests for urgent assistance.
• Support individuals following hospital discharge or a decline in wellbeing.
• Encourage customers to achieve personal goals and maintain independence.
• Monitor customers’ wellbeing and report any concerns.
• Travel between customer locations using a company vehicle.

• Provide compassionate, person-centred care and support.
• Respond promptly and appropriately to telecare alarms.
• Communicate effectively with customers, families and colleagues.
• Maintain accurate written records and complete relevant documentation.
• Promote independence, dignity, confidence and wellbeing.
• Recognise and report changes in customers’ health or circumstances.
• Follow safeguarding, health and safety, and care procedures.
• Work flexibly as part of a community-based support team.

• Full UK manual driving licence — essential.
• Ability to work the complete rotating shift pattern.
• Availability for weekends, evenings, nights and bank holidays.
• Positive, caring and compassionate attitude.
• Excellent written and verbal communication skills.
• Ability to travel between customers’ homes using a company vehicle.
• Two satisfactory references.
• Current DBS disclosure.
• Evidence of the right to work in the UK