Shared Services Administrator

People Shared Services Administrator

Department: People

Employment Type: Full Time

Location: Sunderland - Customer Support Centre

Compensation: £24,851 / year

Are you an experienced Administrator with an interest in developing your career in HR? We can provide the training, support and upskilling you need to take the next step into a rewarding HR role. We’re looking for an experienced and proactive People Shared Services Administrator to join our People Team and help deliver an excellent colleague experience across the business.

This is a fantastic opportunity to join our People Team in a varied and fast-paced administrative role. You’ll support the day-to-day running of the People function, ensuring a high standard of accuracy, organisation and customer service at all times.

As a first point of contact for People related queries, you’ll play a key role in delivering a seamless employee experience while providing accurate, compliant and timely administration across the employee lifecycle.

• Managing People related queries through the shared service helpdesk, delivering a responsive, professional and high-quality service in line with SLAs
• Processing new starter documentation, contracts and changes to terms and conditions with a high level of accuracy
• Maintaining and updating our HRIS, ensuring employee data is accurate, up to date and compliant with data protection requirements
• Supporting the wider People Team with day-to-day administration and coordination
• Supporting all stages of the employee lifecycle, including onboarding, changes and offboarding processes
• Working closely with the Payroll Team to ensure deadlines and SLAs are consistently met
• Supporting People projects and continuous improvement initiatives
• Identifying opportunities to improve processes and enhance the colleague experience
• Providing general administrative support across the People function

• Proven People/HR administration experience with a strong understanding of employee lifecycle processes
• Experience using HRIS systems and confidence working with employee data and reports
• Excellent attention to detail and a high level of accuracy
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• A customer-focused approach with a passion for delivering a positive colleague experience
• Strong communication and interpersonal skills, with the ability to build effective working relationships
• A proactive and solution-focused mindset with the confidence to take ownership
• The ability to handle sensitive and confidential information with discretion and professionalism
• Resilience and adaptability in a fast-paced environment
• A collaborative approach and positive, can-do attitude

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service

INDHP