Platform Services Lead

Platform Services Lead | Sunderland | Hybrid working (3 days in office)

The Platform Services Lead opportunity is an exciting opportunity for a strong manager who has previous experience owning the platform environment, from strategy and reliability through to teams, vendors, and real business impact.

As the Platform Services Lead, you’ll be responsible for the health, performance, and evolution of a suite of critical enterprise platforms spanning Finance, HR, Operations, Customer & Commercial, and Service Management. These platforms matter - when they work well, the business moves faster and smarter.

You’ll lead a talented group of platform support engineers, set the direction, and create an environment where modern engineering practices, automation, and continuous improvement are the norm.

• You’ll shape platform strategy, not just keep the lights on
• You’ll work across multiple domains, not a single system or silo
• You’ll have real influence with senior stakeholders and product teams
• You’ll modernise platforms through automation, cloud adoption (AWS and Azure), and smarter integration
• You’ll lead experienced engineers and help them grow, not micromanage them

• Proven experience leading platform or engineering teams in complex environments
• Strong understanding of enterprise platforms (ERP, HCM, CRM, ESM or similar) and integrations
• A track record of improving reliability, performance, and service quality
• Confidence working with senior stakeholders and third-party vendors
• A mindset that balances stability today with innovation for tomorrow

If you enjoy ownership, influence, and solving real operational problems at scale, this Platform Services Lead role gives you the space to do exactly that - with the backing to make meaningful change.