Customer Success Manager

Location Sunderland, United Kingdom# Customer Success Manager at One Click Comply Location Sunderland , United Kingdom Salary £32500 - £60000 /year

Job Type Full-time

Date Posted April 30th, 2026

Apply Now One Click Comply  is changing how businesses think about cybersecurity compliance. We've built a platform that automates the hard parts — technical control implementation, policy generation, continuous monitoring, and real-time audit evidence — so that achieving certifications like ISO 27001, SOC 2, Cyber Essentials, and CIS v8 takes weeks instead of months. We work with a growing network of audit and enablement partners and serve clients across every industry who need to prove they take security seriously.

We're a small, fast-moving team where your ideas don't get lost in layers of hierarchy. If you've ever been frustrated by how unnecessarily painful compliance can be, you'll understand exactly why we exist.
** The Opportunity
** This role puts you right at the heart of the client experience. You'll own the post-sale relationship across every channel — live chat, phone, video calls, and email — making sure every customer gets real, measurable value from our platform and feels genuinely supported from their very first onboarding call through to renewal and beyond.

You'll be the person our clients turn to when they need help navigating the platform, understanding where they are on their compliance journey, or figuring out what comes next. When they need deeper technical guidance, you'll bring in our Security Compliance Specialists. When they're ready for penetration testing or a formal audit, you'll make the introductions to the right enablement partners.

You're the thread that ties the whole experience together.

This isn't a passive support role. You'll have genuine influence over how we onboard, engage, and grow our client base — and over the direction of the customer success function as we scale. There's also a real financial incentive to grow accounts: with a base salary of £32,500 plus uncapped commission on upsells, your OTE will be in the region of £60,000.
** What You'll Be Doing
**** Owning the client relationship across every touchpoint.
** You'll manage a portfolio of B2B accounts, providing responsive, high-quality support via live chat, telephone, email, and scheduled video calls. You'll be the consistent, trusted point of contact that clients know they can rely on — whether it's a quick question on chat or a detailed walkthrough over the phone.
** Running onboarding that sets clients up for success**. You'll lead onboarding calls and implementation sessions for every new client, walking them through platform configuration, control setup, dashboards, and integrations. You'll build and refine onboarding playbooks so that every client's first experience is smooth, structured, and confidence-building.
** Working hand in hand with our Security Compliance Specialists**. You'll be the first point of contact for clients, triaging their needs and bringing in our Compliance Advisory team when deeper technical or framework-specific expertise is required. You'll stay close to those conversations so you always understand where each client is on their journey and can follow up effectively.
** Connecting clients with the right enablement partners**. When clients are ready for penetration testing, vulnerability assessments, formal audits, or other specialist services, you'll make warm introductions to our network of trusted enablement partners — including penetration testers, auditors, and certification bodies. You'll coordinate scheduling, manage expectations on both sides, and make sure the handoff is seamless.
** Delivering webinars and group enablement**. You'll plan and host regular webinars covering platform features, compliance best practices, framework updates, and tips for getting the most from One Click Comply . These sessions will help scale your impact beyond one-to-one interactions and position us as a trusted voice in the compliance space.
** Conducting regular check-ins and business reviews**. You'll run quarterly business reviews with key accounts, track adoption metrics and health…