Desktop Support Engineer

About Law Debenture

Law Debenture is an Investment Trust supported by a wholly owned professional services business. Law Deb is an unusual and exciting proposition; on a day–to-day basis we are nimble, ambitious and small enough to know everyone by name, whilst also benefiting from the profile and credibility of a listed business. This is thanks to our 137-year-old FTSE
250 investment trust and our fast growing independent professional services business of over 300 colleagues across 6 business lines.

At Law Deb, doing work that has a positive impact is important to us. We need the very best people to be the custodians of our business for the next stage of our proud history and growth. We’re ambitious to innovate, collaborate and push forward in providing peace of mind and excellence for our clients and each other.

We’re on a journey to shape a culture we’re all proud to be part of. One where everyone feels trusted, supported and empowered to own their success. Working at Law Deb, you will have access to our enviable network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with.

You will be a member of the IT team providing first class end user support to Law Debenture colleagues, working full-time from our London office (5 days per week). The role includes participation in an out-of-hours support rota.

Main Responsibilities:

• Troubleshooting and providing support to end users across our technology environment.
• Induction and training of new joiners
• Training of end users in our applications and use of their devices
• Development of user training initiatives
• Developing and documenting new procedures
• Driving support standards
• Assist with testing of network connectivity
• Configuring and deploying end user devices
• Maintaining assets including laptops and phones
• Asset management ensuring devices are ready and up to date when needed
• Supporting meetings Webinars and meeting room technology
• Participating in IT drop-in days to support staff
• Learning innovative technologies as the business grows
• Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests

General Duties:

• Contribute to the development of the Technology team processes to ensure these are cohesive, efficient, and effective
• Contribute to the Law Debenture culture positively, attend meetings as required, and carry out duties willingly and diligently
• Where regulatory rules apply, abide by these in spirit and fact
• Carry out such other tasks as you may be directed to do by your line manager and the senior management team from time to time
• Undertake training and development as appropriate and engage fully in the performance management process
• Willing to travel to other offices (once or twice a month)

• Proven experience of excellent end user support
• Experience of using tools/scripts for central management of IT environments
• Experience of building, supporting and troubleshooting Windows devices
• Entra  Management
• Active Directory user management
• Experience of Intune and mobile device management
• Experience of MS 365 Admin (Exchange, SharePoint, One Drive)
• Experience of supporting Azure Virtual Desktop Infrastructure (AVD)
• Experience of 8x8 and Teams Calling telephony solutions
• Knowledge of Condeco, or similar, resource booking system
• Experience of web filtering, DLP and anti‑virus software
• Demonstrable record of knowledge sharing within IT teams and KB Creation
• Experience of working with SSO technologies
• Experience of Patching, Cable and office management
• A drive to succeed and learn

• Experience of using Zendesk service desk platform or similar
• Experience of Azure administration
• Experience in supporting Power BI and Power Applications.
• Experience of using tools / Power Shell scripts for central management of IT environments.
• Experience with Cisco meeting room technology.
• Experience using Microsoft Copilot and AI technologies

• Competitive salary with performance bonus scheme
• Generous pension contribution
• Full healthcare cover
• Health cash plan
• Life assurance
• Buy/sell annual leave…