Desktop Support Engineer

Our client, a leading financial services organisation, is seeking a talented IT professional to join their Technology team, providing first‑class support from their Sunderland office. In this role, you’ll be a key member of the IT team, delivering high‑quality, responsive support to colleagues across the business. This is a highly visible role where your technical expertise and customer‑focused mindset will have a real impact.

Job Title: Desktop Support Engineer

Location: Sunderland

Working arrangement: 5 days on-site per week

Salary: Up to £35,000

Key responsibilities include:

• Providing first‑line and second‑line support across the end‑user technology environment
• Supporting inductions, onboarding, and training for new joiners
• Configuring, deploying, and maintaining laptops, mobile devices, and peripherals
• Managing assets and ensuring devices are secure, up to date, and ready for use
• Supporting meetings, webinars, and meeting room technology
• Maintaining documentation, procedures, and knowledge base articles
• Participating in IT drop‑in days and an out‑of‑hours support rota
• Assisting with network testing, patching, cabling, and office IT management
• Learning and supporting innovative technologies as the business evolves
• Occasional travel to other offices (once or twice per month)

Essential experience and skills:

• Strong knowledge of Windows device build, support, and troubleshooting
• Entra  Active Directory user management
• Intune and mobile device management
• Microsoft 365 administration (Exchange, SharePoint, One Drive)
• Knowledge of Teams Calling and 8x8 telephony solutions
• Familiarity with web filtering, DLP, antivirus, and SSO technologies
• Strong documentation and knowledge‑sharing skills
• A proactive mindset with a genuine drive to learn and succeed
• Power BI and Power Platform support
• Power Shell scripting for centralised management
• Cisco meeting room technology
• Exposure to Microsoft Copilot and AI technologies