Desktop Support Engineer

Salary: £30,000 - 30,000 per year

• We are open to candidates with similar experience from either MSP or in-house environments.
• We have strong exposure to Microsoft technologies and ITSM frameworks.
• We ideally have 2 to 3 years of relevant experience within a 300 to 500 employee environment, or supporting similar-sized clients within an MSP.
• We do not require a degree or formal qualifications, though ITIL or a similar certification would be beneficial.
• We are willing to take part in an evening on-call rota, typically 1 week in 4.
• We have strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business.

• We provide first-class end user support to colleagues across our global locations.
• We assist with testing network connectivity.
• We configure and deploy end user devices.
• We maintain assets including laptops and phones.
• We manage assets to ensure devices are ready and up to date when needed.
• We support meetings, webinars, and meeting room technology.
• We deliver induction and training for new joiners.
• We train end users in our applications and in the use of their devices.
• We develop user training initiatives.
• We develop and document new procedures.
• We drive support standards.
• We participate in IT drop-in days to support staff.
• We participate in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm Monday to Friday.

• Support
• ITIL
• ITSM
• Network

We are a rapidly growing FTSE international organisation providing a range of solutions to the global Professional Services sector. We are strengthening our internal IT support capabilities and offer an exciting opportunity to join our IT function at a key stage of our growth. This is an office-based role at our Sunderland HQ, working 37 hours per week between 8am and 6pm Monday to Friday.

We offer a competitive package including a salary of £30,000, a circa £500 per month on‑call allowance, and a circa 10% bonus, alongside a 9% pension contribution, private medical cover, the ability to buy and sell holidays, and a share incentive plan. We are committed to career development and progression, and we welcome applications from candidates who want to grow with us.

last updated 25 week of 2026