Systems Administrator

Reporting to the Head of Digital and Data, the Systems Administrator plays a pivotal role in managing and developing MHM's core business systems. This technical systems role focuses on system administration, configuration, troubleshooting, upgrades and continuous improvement across business applications.

• Manage and develop MHM's core business systems ensuring reliability, security and optimal performance.
• Administer day‑to‑day operations, maintenance and continuous improvement of business‑critical applications.
• Collaborate with People, Payroll, Finance and Data teams to support informed decision‑making and high‑quality service delivery.
• Translate business requirements into practical technical solutions and identify opportunities to streamline processes.
• Lead the implementation of new systems and integrations, manage upgrades and enhancements.
• Support reporting and analytics capabilities with the Data team to deliver accurate and meaningful information.
• Champion proactive and customer‑focused continuous improvement initiatives.

• Proven experience administering and maintaining business‑critical systems or enterprise applications.
• Experience with HR, Finance or Payroll systems (e.g., iTrent, Microsoft Dynamics, patient management systems).
• Strong configuration, user/permission and workflow management skills.
• Track record of supporting system upgrades, implementations and integrations.
• Ability to gather business requirements and translate them into technical solutions.
• Support for reporting and data quality, working closely with data teams.
• Excellent analytical and problem‑solving skills, with strong communication to both technical and non‑technical stakeholders.

• Competitive salary with annual pay review.
• 25 days annual leave, increasing with length of service, plus bank holidays.
• Enhanced occupational sick pay.
• Access to the workplace pension scheme.
• Family‑friendly and flexible working arrangements.
• Wellbeing offer, including EAP, virtual GP service and wellbeing resources.
• Life Assurance and free will‑writing service.
• Blue Light Card and Charity Workers discounts.
• Access to tickets for Good.

Mental Health Matters is an equal‑opportunity employer committed to creating an inclusive, supportive and values‑led environment. We welcome applicants from all backgrounds and ensure our recruitment processes are fair and accessible.

Employer:

Mental Health Matters

Address:
Waterside House, Sunderland Enterprise Park, St Catherine’s Ct, Sunderland SR5 2TZ