Desktop Support Engineer

Desktop Support Engineer

Package: £30,000 + circa £500 per month on-call allowance + circa 10% bonus

Benefits: 9% pension contribution + private medical

Hours: 37 hours per week between 8am – 6pm Monday to Friday

Location: Sunderland (Office-Based)

My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities.

The Role

• Providing first class end user support to colleagues across their global locations
• Assist with testing of network connectivity
• Configuring and deploying end user devices
• Maintaining assets including laptops and phones
• Asset management ensuring devices are ready and up-to-date when needed
• Supporting meetings / webinars and meeting room technology
• Induction and training of new joiners
• Training of end users in our applications and use of their devices
• Development of user training initiatives
• Developing and documenting new procedures
• Driving support standards
• Participating in IT drop-in days to support staff
• Participating in the out-of-hours support rota...