IT Support Technician Apprentice

A mixed comprehensive school requires someone passionate about technology and seeking their 1st role within the IT industry.

• To provide the technical support for all the school’s IT equipment including computers, software and associated peripherals
• To work with service providers in the deployment of hardware and software required by the school
• Daily monitoring of the network and servers, backup processes and anti-virus protection and firewalls to ensure network availability
• To monitor the IT helpdesk and prioritise and respond accordingly
• To update and maintain documentation such as logs and audits as part of administrative procedures
• To prepare and install resources and be available to provide support for teaching and learning and school events
• To perform the maintenance, development and update of the school website, intranet and managed learning environment and intranet
• To provide general maintenance or repairs and updates of computer equipment and associated software and arrange repairs to faulty computer equipment and associated peripherals
• To train where appropriate, teacher and support staff in the use of hardware or relevant software
• To undertake such other duties as required by the Head teacher commensurate with the grading of the post
• To uphold the school’s policies and procedures regarding the safeguarding of all young people, equal opportunities and health and safety

• Independent skills
• Team work skills
• Organisational skills
• Good written and oral communication skills
• Self-Motivated