Delivery Controller

Outline and Responsibilities:

• End-to-end responsibility of all allocated accounts
• Accountable for financial performance of allocated accounts, in line with commercial conditions.
• Responsible for financial analysis of assigned customer accounts
• Manage the day-to-day requirements of assigned customers, suppliers and 3PLs
• Point of contact for assigned customers, ensuring a consistent customer service approach and positive long term relationships.
• Effectively manage supply chain from supplier to assigned customers, in line with set criteria.
• Monitors service received to assigned customers – detailed in regular KPI reports.
• Identify commercial opportunities and collaborate with the Sales Team to grow the business.
• Ensure timely invoice issue and payment of assigned customers.
• Manage and report on inventory and quality issues together with 3PL and Quality Department.
• Building and maintaining relationships with customers, suppliers and 3PL providers.
• Control logistics; including arranging transport, storage, delivery and all associated administration between customers and suppliers.
• Assist with ongoing process reviews and identify and implement process improvement activities.
• Financial and logistics data recording and reporting.
• Liaison with relevant warehouses for stock management and inventory control.
• Oversee Assistant Delivery Control duties in relation to allocated accounts.
• Mentor Assistant Delivery Controllers as appropriate.
• Any other reasonable duty requested by management, relevant to the role.

• Essential experience working within the automotive industry or global / international Supply chain management.
• Required experience in global or international Logistics (or similar)
• Good knowledge of MRP systems and customer service skills
• Very computer literate (incl. excel, word, outlook, etc)
• Good problem solving skills and an ability to prioritise tasks
• Ability to work with limited supervision and using own initiative to complete tasks
• Good communication and interpersonal skills, dealing with people from different functional areas and cultures
• Flexible and adaptable, able to work to tight deadlines

• Developing Others Level 1
  • Gives Short-Term, Task-Oriented Instruction
• Teamwork & Cooperation level 2
  • Expresses positive attitudes and expectations of a team or team member
• Achievement Orientation level 2
  • Creates own measures of excellence
• Customer Service level 2
  • Takes Personal Responsibility for Correcting Problems
• Organisational Commitment level 2
  • Develops loyalty
• Initiative level 1
  • Reacts to short-term opportunities or problems
• Concern for Order level 2
  • Monitors Own or Others’ Work for Order
• Analytical Thinking level 2
  • Sees Basic Relationships
• Conceptual Thinking level 1
  • Applies Basic Rules
• Information Seeking level 2
  • investigates
• Expertise level 2
  • Assembles latest and relevant information of own area of expertise
• Impact & influence level 2
  • Takes multiple actions to persuade
• Organisation Awareness level 2
  • Understands Informal Structure