Office Manager; NEROCU

Salary:
Band 8, £36,066 - £41,028 (Please note it is Northumbria Police policy to appoint at the beginning of the band)

Location:
Sunderland

Hours/

Contract:

37 Hours, Permanent

We are looking for an Office Manager to play a pivotal role in the effective delivery of support services across the North East Regional Organised Crime Unit (NEROCU). Reporting to the Head of Specialist Capabilities, you will lead and manage a multi-functional team responsible for delivering a diverse range of business support activities that enable operational policing to function effectively and efficiently.

This is a varied and dynamic leadership role with responsibility for performance, finance, infrastructure, governance and organisational support functions. You will work closely with the Senior Management Team, operational leads and partner organisations to ensure that support services meet the demands of a complex regional policing environment.

The successful candidate will oversee areas including business support, health and safety, facilities, fleet management, information governance, business continuity and organisational compliance. The role requires a proactive and innovative individual who can build strong relationships, improve processes and lead change across the unit.

• Lead the NEROCU Support Services Team, creating a positive, high-performing culture that delivers excellent service and support across the organisation.
• Oversee a range of business support functions, ensuring services, resources and facilities are delivered efficiently to meet operational needs.
• Manage team performance and workloads, prioritising activity, allocating resources effectively and ensuring high standards of customer service and delivery.
• Build strong relationships with managers, staff and partner organisations, acting as a key point of contact to resolve issues and drive service improvements.
• Drive performance, compliance and continuous improvement, leading audits, maintaining business systems and ensuring policies, procedures and data meet organisational and legislative requirements.
• Provide leadership on governance, health and safety and business management, producing reports and performance information, coordinating inspections and audits, and ensuring the organisation remains compliant, efficient and well supported.
• Work collaboratively across NEROCU and partner agencies, identifying opportunities to enhance services, improve ways of working and deliver value for money.

We're looking for an experienced and motivated leader who can inspire and develop others, deliver high-quality services and drive continuous improvement. You'll be comfortable leading teams and services within a large, complex organisation, building strong relationships with stakeholders and ensuring excellent customer service in a fast-paced environment.

You'll be able to demonstrate:

• Strong leadership and people management skills, with the ability to motivate, develop and support high-performing teams.
• An IOSH Managing Safely qualification (or equivalent Health & Safety qualification) is essential for this role. Experience of working within policing, the public sector or another complex multi-agency environment would be advantageous.
• Experience of managing service delivery, resources and performance, ensuring priorities, objectives and quality standards are consistently achieved.
• Excellent organisational skills, with the ability to balance competing demands, make informed decisions and deliver results in a dynamic environment.
• Outstanding communication and stakeholder management skills, with the confidence to build effective relationships, influence outcomes and work collaboratively across teams and organisations.
• A track…