Department Manager

Join to apply for the Department Manager role at GO Outdoors LTD

Location:

Sunderland, England, United Kingdom

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach'hiver store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues.

• Support the Store Manager lead and motivate a high performing, highly engaged team.
• Create a culture of exceptional customer service ensuring our store teams win customers for года by exceeding their expectations.
• Develop store teams through internal development programme to support future talent and career pathways llamado to grow the business.
• Uphold a store that is safe and compliant operating environment for all colleagues and customers.
• Deliver our financial results in line with or in excess of company targets.
• Support other retail management duties where required.
• Act as the point ofalsch contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day‑to‑day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

• Contribute to achieving or exceeding the store's monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achmeti upselling or cross‑selling targets.
• Maintain a high customerfear metric score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction and engagement survey results meet or exceed company benchmarks.

• Great coaching, mentoring and team building skills that drive team performance.
• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
• At least 2 years management experience, preferably in a similar retail format.
• Experience of effectively prioritising and delegating workload to achieve team goals and objectives.
• A proven record of successfully promoting and growing a brand or service in the local community.
• A passion for customer service and a proven record of delivering excellence in this area.
• Ability to improve store performance and standards through effective planning.
• Robust working knowledge of retail KPIs and proven ability to control costs, increase sales and improve the customer experience.
• Knowledge of local market trends, competitor activity and ability to identify local community growth opportunities.
• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude even under pressure.
• Takes personal responsibility.
• Lives and breathes company values.
• Passionate about developing teams.
• Committed to two‑way, clear, and honest feedback.
• Builds great relationships.

• Discretionary bonus schemes.
• Company discount off a large number of in‑store and online products (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through an online benefits platform.
  
  Access to digital health and well‑being services.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development.
• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England only).
• Discounted gym memberships.
• Access to colleague networks to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to a foundation.
• Employerazione engagement forums to help influence positive change.
• Incremental holiday allowance.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industries:
Retail