Internal Sales Executive

Internal Sales Executive

Location:

Sunderland (SR5 2BX
) – full‑time, permanent position.

• Answer incoming enquiries to sell and support the company product range.
• Proactively make outgoing calls qualifying prospects and closing sales to meet targets.
• Accurately process quotations and sales orders using in‑house systems.
• Timely administration of quotations using in‑house quotation software.
• Ensure customer records are updated frequently and accurately on the Customer Relationship Management (CRM) software.
• Collate customer files and purchase orders to company standards.
• Interact with customers to resolve any queries or issues.
• Provide feedback to the sales team on newly emerging opportunities, proactively assisting as required.
• Maintain a culture of continuous improvement and excellence in customer service.
• Collate and coordinate information requested for management purposes.
• Perform any other ad hoc duties required by the Branch Manager.

• Proactive, can‑do attitude towards helping the business grow.
• Proven track record within an internal sales role.
• Experience making proactive outbound telephone calls.
• Passion for sales.
• Excellent customer interaction skills.
• Strong organisational, administrative and telephone skills.
• Ability to prioritise work, meet deadlines and follow through on commitments.
• Excellent attention to detail ensuring customer orders and information are accurate.
• Confident telephone manner.
• Computer literate (MS Office).
• Industrial Automation and Control knowledge desired but not essential (training provided).
• Full UK driving licence.

• Minimum of 31 days annual leave, including bank holidays (increasing with length of service).
• Access to the training and development platform.
• Friendly and supportive work environment.
• Dress‑down Fridays.
• Access to the Employee Assistance Programme.
• Recruitment referral bonus.
• Opportunities for career progression.
• Cycle 2 Work scheme.
• Ability to carry forward unused holiday.
• Option to purchase additional annual leave.
• Free onsite parking.
• Emergency loans.