Field Collections Agent

** Start date 7th September 2026
*
* Location:

Within a 90-minute travel radius of your home (applicants must reside within Sunderland)
Salary:
From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400

Earnings Potential:
Up to £35,765 per year (inclusive of car allowance)

Hours:

Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved Do you:

Hold a full UK driving licence and have access to a vehicle?

Prefer working independently, outdoors, and engaging with people face-to-face?

Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

Visit customers to resolve outstanding arrears and discuss payment options

Handle accounts for both regulated and non-regulated clients. This will include reconnection visits

Accept payments, set up repayment plans, and re-engage customers with client services

Educate customers about the potential consequences of non-payment

Use an Orbit-supplied iPad to update account outcomes in real time Working Hours We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

Monday–Friday visiting times are between 8am-8pmA number of shift pattern options available, you can choose between a 4 day or 5 day working week.

Benefits
31 days holiday (incl. bank holidays + December shutdown)
Fuel card for business use Referral Bonus Scheme Uncapped monthly bonuses (£200–£400 typical)
Comprehensive 5-week induction programme

Ongoing training and professional development

Access to Medicash and Employee Assistance Programme Requirements Clear  criminal record

No CCJs, IVAs, or bankruptcies in the last 6 years

Full driving licence (max 6 points), own car, and will require business insurance

Tech-savvy and comfortable working independently
** At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.

Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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