Retentions Advisor
Job in
Sunderland, Tyne and Wear, CA13, England, UK
Listed on 2026-09-23
Listing for:
Betr Outsourcing
Full Time
position Listed on 2026-09-23
Job specializations:
-
Sales
Commission Sales, Inside Sales, Customer Success Management
Job Description & How to Apply Below
Location:
Sunderland - Roker
Type:
Full-time, Permanent
Hungry for success? Join our high-performing retentions team at Betr Outsourcing!
Got sales experience? Great.
New to the game? No problem — we’ll train you if you’ve got the right attitude.
This is your chance to earn well, grow fast, and work in a vibrant, success-driven contact centre with huge potential.
The Role:
As a Retentions Advisor, you’ll be on the front line, speaking to customers who are thinking about leaving. Your job? Keep them on board.
What You’ll Be Doing:
* Handle objections and turn “no” into “yes”
* Offer tailored solutions to meet customer needs
* Work at pace in a busy contact centre environment
* Hit targets and earn uncapped commission
What We're Looking For:
* Money-motivated and eager to smash targets
* Resilient and driven – you don’t give up easily
* Coachable – open to learning and feedback
* Fast-paced – thrives in a high-energy sales environment
Why Join Betr?
* Uncapped commission – earn more for your results with top performers earning £35K+ OTE
* Clear progression opportunities
* Supportive, ambitious team culture
* Ongoing training and development to equip you with the skills needed for success
* Team incentives, events & referral bonuses - bag up to £300 for a putting a good word in
* Pension scheme & JAAQ wellbeing support
* Perkbox discounts & EAP
Shift Pattern:
Monday, Tuesday and Thursday 9am-6pm
Wednesday 9am-7pm
Friday 9am-5pm
1 in every 3 Saturday 10am-2pm
Ready to Take the Next Step?
If you’re motivated by targets and love delivering great customer experiences, we want to hear from you
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