Customer Service Representative

Customer Service Representative (09-03)

La Clinica De Familia (LCDF) is a Federally Qualified Health Center (FQHC) with several locations in Southern New Mexico. For over 40 years, we have provided medical, dental, behavioral health, and educational services to all cultures. Our mission is to empower and enrich families, individuals, and communities.

$15.35 (Non‑exempt)

Responsible primarily for maintenance of medical records and patient information, ensuring confidentiality and safeguarding, and complying with LCDF policies. Also assists with front‑office functions, providing effective customer service to patients at the assigned clinic.

• Excellent communication skills; demonstrate courtesy and respect; bilingual in English and Spanish (required)
• Excellent phone etiquette
• Excellent time‑management skills
• High attention to detail and strong organization
• Self‑initiating, adaptable, and able to communicate with a variety of staff members
• Excellent judgment
• Maintain high level of confidentiality
• Work well under pressure with minimal supervision
• Good organization and analytical abilities
• Exceptionally strong customer‑service, communication, and interpersonal skills
• Advocate for positive patient experience
• Basic math skills
• Basic office skills:
  Windows software, copier, fax machine, etc.
• Treat patients with respect, dignity, and cultural appropriateness
• High flexibility
• Competent in basic computer skills

• High school graduate or equivalent, and/or completion of a medical terminology course
• One‑year experience in a records department preferred
• Ability to work in a high‑stress environment

• Health Insurance – PPO
• Dental Insurance
• Vision Insurance
• 401(k) with employer matching
• Life and AD&D Insurance
• Short‑term Disability
• Long‑term Disability
• Supplemental Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

Seniority level: Entry Level

Employment type: Full‑time

Job function: Other

Industry: Public Health