Patient Access Concierge at Astria Sunnyside

Job description

Vision

To ensure that every loved one receives the care they need when they need it.

Mission

To improve patient health and healthcare provider revenue/margin

We will achieve our Mission by…

Using patient data to individually identify, educate, and schedule patients for procedures that they need, but have not yet received

Patient Registration:

• Accurately collect and enter patient demographic, insurance, and medical information.
• Verify patient identity following all HIPAA and facility protocols.
• Ensure all required forms and signatures are completed during registration.

2. Insurance Verification:

• Confirm patient insurance eligibility and benefits prior to service.
• Obtain and document pre-authorizations or referrals as required.
• Communicate any coverage issues or financial obligations to patients.

3. Customer Service:

• Greeting patients and visitors warmly, providing courteous and efficient service.
• Answer patient questions regarding appointments, insurance, and registration processes.
• Address and resolve patient concerns or direct them to the appropriate personnel.

• Comply with Abax Health policies and procedures

Must have experience with using CERNER EMR

• One year of Healthcare Patient Access, Insurance Verification, Authorization, No Surprise Billing, Scheduling, or Revenue Cycle Management experience
• Prior knowledge, skills, and experience working in a contact center and leading a contact center team
• Ability to handle a high volume of customer inquiries with a commitment to excellence and customer satisfaction
• Excellent verbal and written communication skills
• Exceptional customer service skills are required
• Conflict resolution skills
• Knowledge and experience using Microsoft Office (Word, Teams, Excel, PowerPoint, Outlook) products are required
• Familiarity with web-based systems and tools.
• Ability to work cooperatively and effectively to achieve goals and expectations
• Ability to initiate and follow through on projects
• Ability to work independently and prioritize tasks with minimal or no supervision
• Strong attention to detail and accuracy
• Ability to understand and meet operational needs and special requests

• Customer service: 3 years (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 3 years (Preferred)

• Qualified candidates only