Branch Manager

Overview

The Branch Manager is accountable for the overall operation of the Res Care Home Care or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.

As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes, and for overseeing Human Resources including interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

All Ways Caring Home Care

• Administration/Finance:
  • Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers' compensation, unemployment compensation, extended payment terms and bad debt
  • Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch's annual business plan
• Service Management:
  • Monitoring to ensure that every client is served and providing exemplary service to optimize utilization
  • Maintaining strong and positive relationships with referral partners, payor sources, and clients; manages on‑call as needed
• Sales and Marketing:
  • Manage/Analyze sales and service processes, including managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate
  • Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share
  • Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in Home Care sales programs/contests/meetings, maintaining awareness of competitors' strengths and weaknesses and Home Care resulting strategic position, managing territory to ensure efficient sales strategy for the branch
  • Executing Branch’s annual business plan
• Talent Management:
  • Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives
  • Monitoring and coaching the service team to ensure effective unemployment and workers' compensation claim management

• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience
• 1+ years of supervisory experience required
• 1+ years of sales or marketing experience in a Health Care or related setting preferred
• Experience in managing systems, processes, and people
• Must be bilingual in Russia/Ukrainian and English with Home Care experience
• Ability to effectively…