Branch Manager Bilingual : Spanish​/English

Overview

The Branch Manager is accountable for the overall operation of the Res Care Home Care or All Ways Caring Branch. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Responsible for building and maintaining relationships with key clients and business leaders in the community as well as local, regional and Corporate management while maintaining a strong focus on continuous improvement and customer satisfaction.

As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management.

• Managing Quality Management System initiatives; proactively identifying and assessing potential risks and costs associated with workers’ compensation, unemployment compensation, extended payment terms and bad debt.
• Analyzing monthly financial statements for branch and implementing strategies to increase profitability; managing operating expenses (profit and loss (P&L) responsibility) to maximize contribution; developing and executing branch’s annual business plan.
• Monitoring to ensure every client is served and providing exemplary service to optimize utilization.
• Maintaining strong and positive relationships with referral partners, payor sources, and clients; managing on‑call as needed.
• Manage/Analyze sales and service processes to include managing assigned territory, conducting recruiting/sourcing sales, campaign/blitzes, identifying leads, conducting cold and canvass calls, setting appointments, creating and developing proposals and pricing models consistent with established guidelines, creating presentations, documenting customer agreements, closing sales, documenting sales activities in client management software system and completing other required reports; networking via participation in community organizations, involving service team in sales activities and ensuring awareness of prospect/customer service requirements, engaging subject matter experts as appropriate.
• Participating in personal care sales programs/contest/meetings, utilizing personal care sales tools that support our Sales Philosophy & Roadmap, maintaining a thorough understanding of personal care service and product offerings, capitalizing on labor/business/community issues to grow market share.
• Ensuring sales targets are met including appropriate mix of industries and service lines; leading branch participation in Home Care sales programs/contests/meetings, maintaining awareness of competitors strengths and weaknesses and Home Care resulting strategic position, managing territory to ensure efficient sales strategy for the branch.
• Executing Branch's annual business plan.
• Selecting, training and developing staff; monitoring and supervising staff performance including setting expectations, coaching and recognizing achievements, demonstrating positive leadership and cultivating Stars and Legacy initiatives.
• Monitoring and coaching the service team to ensure effective unemployment and workers’ compensation claim management.

• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.
• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a Health Care or related setting preferred.
• Experience in managing systems, processes, and people.
• Must be bilingual in Russian/Ukrainian and English with Home Care experience.
• Ability to effectively communicate verbally and orally with all levels of personnel internal and external.
• Desire and ability to expand and build business relationships.
• Excellent problem‑solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.

All Ways Caring Home Care delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities.

All Ways Caring Home Care services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit  Follow us on Facebook and Linked In.

USD $33.66 / Hour