Director NPI Service Manufacturing Operations

Director NPI Service Manufacturing Operations (Finance)

Intuitive is a global leader in robotic-assisted and minimally invasive surgery. Our technologies, including the da Vinci surgical system and Ion, transform care for millions worldwide. We unite engineers, clinicians, and innovators to make surgery smarter, safer, and more human.

The Director of NPI Service Manufacturing Operations establishes, scales, and leads end-to-end service manufacturing and MRO readiness operations to enable successful introduction, validation, and global transfer of new Field Replaceable Units (FRUs), failure analysis, repair processes, and service capabilities across all business units.

• Lead NPI service manufacturing activities, ensuring repair readiness, process validation, and operational maturity for new FRUs and service products.
• Own transition from engineering builds to stable, repeatable repair processes.
• Define repair strategy, workflows, staffing plans, and operational architecture required to support global repair deployment.
• Serve as primary service operations voice in cross‑functional product teams.
• Drive alignment on repairability requirements, design‑for‑serviceability inputs, BOM accuracy, routings, tooling, and technician instructions.
• Develop organizational capability through hiring, coaching, and performance management of managers, supervisors, IE resources, training specialists, planners, and technicians.
• Partner with Training to define certification plans, training capacity, and skill‑mix requirements for new product support.
• Oversee daily service manufacturing operations, ensuring output meets build plans, quality standards, and cost targets.
• Implement core operations systems including SIOP, capacity modeling, labor planning, takt modeling, earned hours versus paid hours, and throughput optimization.
• Maintain compliance with regulatory standards, QMS requirements, documentation control, and service‑related manufacturing processes.
• Partner with Quality Engineering to ensure test methods, FA processes, and service metrics such as Gross Efficiency, First Pass Yield, and RMA aging meet expectations.
• Drive CAPA effectiveness and ensure rapid containment of issues identified during early builds.
• Lead transfer of mature repair processes from the NPI site to global MRO locations.

• Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Operations, or related field; or 10+ years of progressively responsible operations or service manufacturing experience in lieu of a degree.
• 10+ years of relevant operations or service manufacturing experience, including 5‑8 years in supervisory or management roles.
• Experience in the medical device industry or regulated manufacturing environments strongly preferred.
• Advanced working knowledge of Lean manufacturing principles, DFM, and quality systems.
• Demonstrated expertise in operational problem‑solving, process optimization, and data‑driven decision making.
• Strong capability in developing and interpreting work instructions, process documentation, KPIs, and operational dashboards.
• Exceptional communication skills, ability to convey complex information clearly.
• Proven ability to lead teams in fast‑paced, high‑variation environments while maintaining operational stability and alignment across stakeholders.
• Demonstrated capability to build strong teams, drive accountability, and create a culture of continuous improvement.
• Preferred: leading operations or MRO organizations at scale across multiple global sites; hands‑on experience with SAP S/4
  
  HANA, MES systems, Agile PLM;
  Lean Six Sigma certification.

Competitive base pay ranging from $176,800 to $312,000 USD depending on region, with incentives, benefits, and equity. Full onsite role. Shift: Day.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

U.S. Export Controls Disclaimer:
Roles may be subject to U.S. export controls. Final offers contingent upon approval of export license and/or TCP.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in specific states.