Senior Public Safety Dispatcher

The position opens Monday, October 12, 2026, and the final filing date is Monday, November 2, 2026, at 5:00 pm.

The recruitment process for positions in the Department of Public Safety requires a comprehensive background investigation.

The City of Sunnyvale is accepting applications for a regular, full-time Senior Public Safety Dispatcher to join the Department of Public Safety.

A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute.

For this recruitment, online typing tests will be accepted. Candidates may submit typing certificates received from online typing tests, educational programs, career centers, etc. The certificate should list the candidate’s full name, date it was received, and net words per minute.

• CalPERS retirement pension
• Medical, dental, and vision benefits
• Retiree medical benefit
• Holiday in Lieu Pay
• Paid Time Off (PTO) accruals
• Employee Wellness Programs
• City contribution of $3,600 per year to 401(a) retirement plan
• 457(b) deferred compensation retirement plan
• Additional pay for:
  • POST certification
  • EMD certification
  • Education Incentive Premium
• And MORE!

Under general direction of an assigned supervisor or manager, plans, directs and supervises the processing of emergency and non-emergency calls for service, dispatching of police, fire-fighting, medical, rescue, animal control or other emergency equipment; performs a variety of technical tasks relative to assigned area of responsibility; and performs related work as required.

The position of Senior Public Safety Dispatcher is a supervisory classification. The classification of Senior Public Safety Dispatcher is distinguished from the lower-level Public Safety Dispatcher classification in that the latter is the journey level classification.

(May include, but are not limited to, the following):

• Recommends and assists in the implementation of goals and objectives; establishes schedules and methods for the performance of public safety dispatching duties; implements policies and procedures.
• Plans, prioritizes, assigns, supervises and reviews the work of staff involved in the dispatching of emergency and non-emergency calls for service.
• Evaluates operations and activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities.
• Participates in the selection of staff; provides or coordinates staff training; works with employees to correct deficiencies.
• Provides interpretation of Departmental procedures and policies and provides expertise in the operations of all Public Safety emergency communications equipment.
• Controls initial deployment of field units; maintains and records status of field units; and processes and returns status inquiries received from field units.
• Coordinates multiple-emergency situations and major incidents and determines priorities on simultaneous emergency calls.
• Maintains status of Department personnel and equipment; logs equipment malfunctions; and contacts communications and other maintenance personnel for emergency repair of facilities or equipment.
• Answers the telephone and receives 9-1-1, emergency and non-emergency requests for assistance, evaluates the information provided and creates CAD system event, relays information to other jurisdictions or provides pre-arrival and post-dispatch instructions to the caller; processes and prioritizes incoming calls.
• Dispatches fire, police, medical and animal control personnel and equipment on both routine and emergency calls utilizing a computer aided dispatch…